Available for L1 IT Support Roles

Shubham
Kumbhar

IT Support Engineer

Entry-level IT professional with hands-on experience in Windows Server, Active Directory, Microsoft Entra ID, and M365. I build labs, break things, and fix them better.

Get In Touch $ explore --skills ⬇ Download Resume
30+
Users Managed
10+
GPOs Configured
99.9%
Domain Uptime
7.79
MCA CGPA
01

Skills

🖥️
Windows Server
Windows Server 2022, AD DS, DNS, DHCP, Domain Controller setup and management
🗂️
Active Directory
Users, Groups, OUs, GPO configuration, ADC, account lockout troubleshooting
☁️
Microsoft Entra ID
Azure AD, Hybrid Identity, MFA, SSO, Entra Connect integration
📧
Microsoft 365
M365 Admin Center, user provisioning, license management, access control
🐍
Python & SQL
Data types, control structures, functions, scripting for automation tasks
🐧
Linux
System administration, process & service management, CLI proficiency
🌐
Networking
TCP/IP fundamentals, DNS resolution, DHCP, basic network troubleshooting
🎫
ServiceNow
Incident ticketing, ITSM workflow, SLA management, support queue handling
02

Interactive Terminal

shubham@cloudlike:~$
shubham@cloudlike:~$ whoami
Shubham Kumbhar — IT Support Engineer | Pune, India
shubham@cloudlike:~$ help
Available commands:
skills — List all technical skills
experience — Show hands-on experience
lab — Display home lab details
certs — Show certifications
contact — Get contact information
clear — Clear terminal
shubham@cloudlike:~$

Try typing: skills, lab, certs, contact, or experience

03

Home Lab Architecture

Hybrid Identity Lab — Network Topology
MICROSOFT AZURE CLOUD ON-PREMISES NETWORK Entra Connect Sync GPO REPLICATION 🖥️ PRIMARY DC Windows Server 2022 AD DS · DNS · DHCP ONLINE 🖥️ ADC (REPLICA) Failover Controller 99.9% Uptime STANDBY 🌐 DNS SERVER Lookup Zones A · CNAME · PTR 📡 DHCP SERVER IP Scope: 10.0.0.0/24 30+ Leases 👥 30+ DOMAIN USERS Windows 10/11 Endpoints · GPO Applied 📋 GROUP POLICY 10+ GPOs Security Policies ☁️ ENTRA ID Azure Active Directory Hybrid Identity SYNCED 🔐 MFA + SSO Conditional Access Identity Protection 📧 M365 Exchange Online Teams · SharePoint
On-Premises Infrastructure
Azure Cloud Services
Hybrid Sync (Entra Connect)
Failover / Replication
04

Experience

3-Month Internship
L1 IT Support Intern
Wis TechnoSavvy Pvt. Ltd. (WTS) — Hospital Client Site
  • Processed and resolved 15+ IT support tickets daily with a 90%+ first-call resolution rate, aligned with ITIL practices and SLA requirements
  • Managed Active Directory tasks for 50+ user accounts — creation, unlocking, group assignments, and deprovisioning across AD and Microsoft 365
  • Deployed and configured Windows 10/11 on 10+ end-user machines; handled PC backup, formatting, and re-imaging with zero data loss incidents
  • Resolved printer and peripheral issues across 5+ hospital departments, ensuring same-day resolution to minimize clinical staff downtime
  • Maintained IT asset inventory for 100+ hardware items, tracking assignments, replacements, and audit records for hospital equipment
  • Diagnosed and resolved LAN connectivity and network troubleshooting issues across hospital departments, minimizing downtime for clinical staff
  • Performed password resets and data recovery using Windows PE (Hiren's BootCD)
05

Projects & Certifications

Home Lab Project
Active Directory & Hybrid Identity Lab
Windows Server 2022AD DSGPOEntra IDMFASSODNSDHCP

A comprehensive enterprise-grade home lab simulating a real-world hybrid IT environment — from on-premises Windows Server infrastructure to cloud-integrated Microsoft Entra ID identity management.

  • Deployed Windows Server 2022 Domain Controller and configured Active Directory Domain Services (AD DS) from scratch
  • Implemented and maintained 10+ Group Policy Objects enforcing security policies for 30+ users
  • Built a redundant Additional Domain Controller (ADC) with automated failover ensuring 99.9% domain uptime
  • Troubleshot login issues, account lockouts, DNS resolution failures, and GPO application errors
  • Integrated on-premises AD with Microsoft Entra ID using Entra Connect, establishing seamless hybrid identity
Home Lab Project
DHCP Server Deployment & Configuration
Windows Server 2022DHCPActive DirectoryTCP/IPDocumentation

End-to-end DHCP server rollout on a domain-joined Windows Server 2022 host — role installation through AD authorization, scope creation, and client-side lease verification — documented as a step-by-step guide with screenshots.

  • Installed the DHCP Server role via Server Manager and completed post-deployment AD authorization
  • Created and activated a scope with a defined address pool, exclusion range, and 8-day lease duration
  • Configured scope options: default gateway, parent domain, and DNS servers
  • Verified scope status and confirmed client-side lease acquisition via ipconfig /all
  • ⬇ Download full configuration guide (PDF)
Certification — In Progress
AZ-900: Microsoft Azure Fundamentals
AzureCloud ConceptsAzure ServicesSecurityPricing & SLAs

Currently preparing for Microsoft's AZ-900 certification — the foundational Azure exam covering cloud concepts, core Azure services, security, compliance, and pricing models.

  • Studying core cloud concepts: IaaS, PaaS, SaaS, shared responsibility model, and deployment types
  • Covering Azure compute, networking, storage, identity (Entra ID), and governance services
  • Targeting exam completion as first step in AZ-900 → AZ-104 → AZ-500 certification roadmap
  • 🟡 Exam in progress — certificate link will be added upon completion
06

Education

2024 – 2026 · Ongoing
Master of Computer Application (MCA)
JSPM's Jaywant Institute of Management Studies, Pune
CGPA: 7.75
2021 – 2024
BBA (Computer Application)
Tuljaram Chaturchand College of Arts, Commerce and Science, Baramati
CGPA: 7.32
2020 – 2021
Higher Secondary (12th)
Maharashtra State Board of Secondary and Higher Secondary Education, Pune
Percentage: 87.17%
07

Contact

Let's Work
Together.

I'm actively seeking L1 IT Support and Service Desk roles. If you're looking for a motivated engineer with hands-on technical depth — let's connect.

📍 Pune, Maharashtra, India  ·  🌐 English · Hindi · Marathi
⬇ Download Resume
✉️
Emailshubhamkumbhar2447@gmail.com
📱
Phone+91 83800 11217
🔗
LinkedInshubham-kumbhar-540481257
🌐
Portfoliowww.cloudlike.online